TERMS AND CONDITIONS OF LOVABLE COMPANY
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1. Application of general terms and conditions
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1.1 The following terms and conditions shall apply for all contracts between the customer and the Lovable Company about the delivery of goods, which are ordered from Lovable Company's online shop under the web-site www.lovable-company.com.
1.2 The acceptance of an offer or placing an order means that you accept the applicability of these terms and conditions.
1.3 These terms and conditions will be applicable on all our transactions unless deviations are agreed in writing in which case the other terms and conditions remain in full force.
1.4 All rights and claims in these terms and conditions and in any further agreements are stipulated for the benefit of Lovable Company, are also stipulated for the benefit of intermediaries and other third parties engaged by Lovable Company.
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2. Offers and Agreements
2.1 The agreements is concluded, subject to the provisions of paragraph 3, at the time of your acceptance of the offer and compliance with the corresponding terms and conditions.
2.2 Lovable Company immediately confirms receipt of acceptance of the offer.
2.3 Lovable Company is entitled to refuse the orders or to attach certain conditions to the delivery. If an order is not accepted, Lovable Company will state this without giving reasons within ten (10) working days of receiving the order.
2.4 Lovable Company is entitled to change the content of these conditions. Changes are announced on the web-site and take effect fourteen (14) days after publication, or on another date specified in the announcement.
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3. Prices and Payments
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3.1. If you have placed an order and or if an agreement with Lovable Company has been concluded, you owe the price indicated for the product or service. All prices stated for the products and services offered on the www.lovable-company.com online-shop are in euro and inclusive 21% Dutch VAT. Shipping costs, any taxes or other charges, unless stated otherwise or agreed in writing are not included.
3.2 Payments must be made in (one of) the manner (s) indicated during the ordering process. Further (payment / order) terms and conditions can be imposed on your order.
3.3 For payment Lovable Company only accepts the following creditcards: Visa, EuroCard/MasterCard, American Express, Visa Electron, MasterCard Direct. Lovable Company also accepts other methods of payment, such as Ideal.
3.4 Payment must be made within fourteen (14) days of the invoice date if it concerns deliveries within the Netherlands, and within
twenty-one (21) days after the invoice date for deliveries outside the Netherlands, unless agreed otherwise in writing.
3.5 In the event of incomplete payment within the payment period (paragraph 3.4), without further notice you are in default from the day the payment should have been made. From that day you owe statutory interest on the outstanding amount as well as collection costs, which amount to fifteen percent (15%) of the outstanding amount, with a minimum of EUR 40,-.
3.6 If you are in default with any payment, Lovable Company is entitled to suspend or terminate (the implementation of) the relevant agreement and related agreements.
3.7 Lovable Company explicitly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations.
3.8 If the prices for the products and services offered increase in the period between the order and the execution thereof, Lovable Company is entitled to increase the prices. In that case you are entitled to cancel the order or to terminate the agreement within ten (10) days after the price increase notification by Lovable Company.
4. Delivery
4.1. Since the production of the bracelets involves manual work, the delivery times indicated by Lovable Company are indicative. Exceeding any delivery time does not give you the right to compensation or the right to cancel your order or to terminate the agreement.
4.2 Lovable Company will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
4.3 If the customer orders several items and one or more of the ordered items are currently out of stock, Lovable Company will not ship the goods until each of the ordered items is back in stock again. The delivery time in that case may take up to eight weeks for customers within the EU and up to 10 weeks for customers who are located outside the EU.
4.4 The shipping costs depend on the customer’s location.
4.5 In case of delivery outside EU the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.
4.6 The place of delivery is the address that you have made known to Lovable Company.
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5. Return goods
5.1 Items bought on sale are not returnable for exchange or refund. All sales are final.
5.2 The customer has the right to return new unworn or unused goods within 14 days (but not items bought on sale). Goods should be returned in their original packaging where relevant. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
5.3 The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail), but in any event no earlier than the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period. The customer is only entitled to return the goods directly to Lovable Company.
5.4 In the event of the return of the products, any services and products received, and any profit derived there from, shall be returned.
5.5 Lovable Company will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
5.6 Articles can only be returned in case they are still welded and packed in their original hygiene slips and/or packages. Our return policy does not affect your statutory rights.
5.7 We only refund to the creditcard/bankcard that was used to place the order, this is to prevent fraud.
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6. Retention of title
6.1 Lovable Company retains title to the goods until receipt of all payments in full.
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7. Copyright and use of the website
7.1 After the purchase Lovable Company is still the owner of all intellectual property rights, particularly design rights and copyrights, concerning its goods.
7.2 The customer is not entitled to extract and/or re-utilise parts of the contents of the website. In particular, the customer may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website.
7.3 The customer must not use the website(s) in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired.
8. Data protection
8.1 Lovable Company is entitled to collect, process and use our customers’ data in accordance with applicable data protection law.
8.2 Lovable Company will only use the customer’s data for purpose which the data are provided for and/or for correspondence with the customer.
8.3 If necessary for the processing of payment, Lovable Company will transfer the customer’s payment data to the credit institute which is instructed with the payment.
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9. Liability
9.1 If, in the unforeseen event, you should suffer damage due to any shortcoming in the performance of the agreement, Lovable Company will only be liable for the direct damage suffered. Loveable Company's liability is limited to the invoice value of the order.
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10. Applicable law and competent court
10.1 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as these conditions, only Dutch law applies.
10.2 All disputes between parties will be submitted to the competent court in the Netherlands.